Sendery
Sendery

Guides

Delivery statuses

Read the status and error code returned by the email endpoint.

Statuses

Status Meaning
queued Accepted and waiting to send.
processing Sending is in progress.
simulated Sandbox send completed; no email was delivered.
submitted Accepted by the sending provider.
delayed Delivery is temporarily delayed.
delivered Accepted by the recipient’s mail server. This does not confirm it was read.
failed Sending or delivery failed. Check error_code.
bounced The recipient’s server rejected the email.
complained The recipient reported the email as spam.
canceled Sending was canceled because the template was deleted.

Failure reasons

error_code What to do
delivery_unknown Submission could not be confirmed. Check email activity before resending to avoid a duplicate.
delivery_expired The email could not be sent before its delivery deadline. Check whether it is still relevant before sending a new one.
account_inactive Check the workspace’s sending plan and status.
template_deleted Choose a published template for a new send.
provider_error Check email activity and sending setup.

Bounce and complaint reasons may contain values reported by the sending provider.

Later updates

A submitted or delayed email may receive a later delivery result. A delivered email may later become bounced or complained. Use a polling timeout rather than waiting indefinitely for a final status.